Returns & Exchanges

Scope

This policy covers MAX Fitness apparel, retail accessories (such as lifting straps and shaker cups) and personal training session packages purchased in-facility or, once available, through our online store.

Apparel

• Unworn, unwashed apparel with original tags may be returned or exchanged within 30 days of purchase with proof of purchase.
• Size exchanges are free, subject to availability.
• Final-sale and clearance items are marked at time of purchase and are not eligible for return, except where defective.

Retail Accessories

• Unopened accessories in original packaging may be returned within 30 days.
• For hygiene reasons, opened shaker cups, lifting straps, gloves and other worn items cannot be returned unless defective.

Defective Items

Items that are defective or damaged on arrival may be returned for a replacement or full refund within 60 days. Please contact us with a description and, if possible, a photo of the defect.

Personal Training Session Packages

• New session packages are fully refundable within 10 days of purchase if no sessions have been used, consistent with the Ontario Consumer Protection Act, 2002.
• After 10 days, unused sessions may be refunded on a pro-rated basis (less any disclosed discount applied for the package) where required by law or approved by management.
• Session packages may be transferred to an immediate family member with written approval.

Refund Method

Approved refunds are issued to the original method of payment within 15 business days. Applicable HST is refunded in proportion to the refunded amount.

Online Orders

Once our online store launches, online orders may be returned in-person at 109 Falcon St or by mail. Return shipping costs are the customer’s responsibility unless the item is defective or we shipped the wrong item.

How To Start A Return

Visit us at 109 Falcon St, London, ON N5W 4Z2, call (519) 317-1032 or (519) 854-4718, or send a message through our Contact page. Please have your receipt or order number ready.